Outcome driven support engagements that are driven by KPIs & measured by SLAs
Level 2 Technical Support Services is not only responsible for assisting Level 1 support teams but also in triaging escalating / complex issues & solving technical problems. By outsourcing level 2 Technical support to Nexon, you can focus on your core areas business.
- Cost Effective
- 24 X 7
- Multi Model Pricing Structure
- Increased Automation & Effective Integration of ITSM, TAM ITOM & other solutions Improve Customer Satisfaction
Best Reasons To Choose Our Services
We are experienced, committed, and always-on for your business growth. Our industry-renowned, global team is here to support you on your business journey.
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We chose Nexon solution for their competitive pricing & experience. It was very attractive to see them eager to hear our project scope & follow through with what they said. With the best of techs, tools & teams, they gave us the best custom CRM system we could imagine.
They have a very friendly, welcoming, & knowledgeable team following a proficient management system. We had easy effective communication with a hands-on approach & expertise.
Instant availability during our US business hours & its vast experience & knowledge of many different technologies is remarkable.
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